For many reasons, their customer service suck, their prepaid service is a complete rip off, and their NEW high-speed internet is not high-speed at all, it is merely an Edge with a 3G sign.
To make it short, Zain has huge technical issues with the way they handle internet bundles and prepaid cards. Zain will keep sucking your money until they are all gone, even if you are subscribed to their monthly bundles. Every time I call their good for nothing customer service I get the same response, ” When you are connected to the internet, your remaining balance will be “Blocked” and will be returned to you”. What the guy is trying to tell me informally is that we are going to steal your money, and I know you shouldn’t pay for it, but what can you do about it? I am unable to make phone calls, cannot send SMS, all my available credits are blocked for no reason, and best of all, they are not returned to me.
I registered a technical complaint after many 5 piasters phone calls , and I was told that I shall receive a response in 24-48 hours. I haven’t received anything in 14 days. After the long patience and silence from their part. I really felt that I wanted to talk to someone, I wanted to complain, I was told that Mr. Adel Haddad handles all customer’s complaints, for only 4 million phone subscribers, I did not lose hope. I went to his office, a 50-60 years old man with 12 people already in his office. I thought to myself, this guy can never handle all those complaints, and this company really doesn’t want you to complain. I stood, and left.
Really, what can you do about it?